EASY SUPPORT

Getting Started 10

• How do I enroll for Personal Online & Mobile Banking*?
• VIDEO: What is Easy Support?
• My registration is pending for review. When can I log in?
• What services are offered in online banking?
• How do I get the Republic Bank Mobile Banking app?

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General Questions 12

• How do I enable my phone to receive texts for verification?
• Can I have online banking if I do not have a social security number?
• Can I order checks online?
• How do I change my email in my Personal Online & Mobile Banking?
• Can my child have online banking?

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App Updates 8

• How do I download the Republic Bank mobile app in my iOS App Store?
• What operating system version does the Republic Bank Mobile app* support?
• How do I know if I am on the most up to date app version?
• How do I turn on automatic updates for the Republic Bank app on Android?
• How do I turn on automatic updates for the Republic Bank app on my iPhone or iPad?

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Account Alerts & Text Message Banking 23

• How do I sign up for Account Alerts & Notifications?
• How do I sign up for Account Push Notifications?
• What does an SMS Text Account Alert look like in my text messages?
• How secure is Text Message Banking?
• Will I be charged for Text Message Banking?

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Account & Card Management Forms 3

• Account & Card Management Forms
• How can I update my contact information when recent changes were made to my account?
• How can I delete my Online & Mobile Banking* account?

Account Customization 8

• How can I customize My Accounts display preferences?
• How can I Favorite my accounts in online banking?
• How can I Favorite My Accounts in the app?
• Where are my external accounts coming from on my Accounts display when I first log in?
• How can I hide, show, rename, or reorder my accounts in online banking?

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Bill Pay 33

• How can I cancel a Bill Pay payment online?
• How do I pay a bill using online Bill Pay?
• Why can't I edit my payee address?
• How do I set up automatic payments in online Bill Pay?
• What is the delivery time for a check using Bill Pay?

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Browser Support 13

• What does it mean to clear my cookies, history, site data, & cache?
• Should I let my browser remember my password?
• Google Chrome: Recommended Browser Settings
• Google Chrome: Clearing Cache & Cookies
• Google Chrome: Save or Forget Passwords

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Card Alerts & Controls 17

• Where do I find the Card Alerts & Controls feature?
• VIDEO: How do I secure my Republic Bank credit or debit card in Card Alerts & Controls?
• What is Card Alerts & Controls*?
• How do I sign up for Card Alerts & Controls?
• How do I set a blocked Spend Limit and create an alert?

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Credit Score, powered by SavvyMoney® 24

• Where can I access my credit score online or in the app?
• How do I enroll in Republic Bank Credit Score, powered by SavvyMoney?
• How soon after enrollment in Republic Bank Credit Score will I have access to my credit score?
• How can Republic Bank Credit Score help me?
• Is Republic Bank Credit Score free?

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Dispute a Transaction 33

• Where can I dispute a transaction in my Online & Mobile Banking account?
• What do I need to dispute a transaction online or in the mobile banking app?
• How do I dispute a debit card transaction online?
• How do I file a dispute for a transaction that is processed using my account and routing number at Republic Bank online?
• How can I dispute a transaction in the mobile banking app?

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External Transfers 28

• VIDEO: Connecting External Accounts
• VIDEO: How to Move Money using External Transfers
• How do I add and verify an account in External Transfers using instant verification in the app?
• How do I add and verify an account using bank deposits in External Transfers in the app?
• How do I add and verify an account using bank deposits in External Transfers in my online banking?

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Mobile Deposit 25

• How do I deposit checks using the Republic Bank Mobile app*?
• Do I need to sign my Mobile Deposit*?
• What type of light and surface do I need for Mobile Deposit*?
• Can I deposit a folded, ripped, or torn check?
• Do I need all sides and corners in the check image?

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Money Management 11

• VIDEO: What is Money Management?
• VIDEO: How do I add an account to Money Management?
• VIDEO: How do I view my transactions in Money Management?
• VIDEO: How do I view my spending by category?
• VIDEO: How do I set up budgets and track my spending habits?

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Pay Loan with External Funds 11

• How can I add an external account to my loan pay tool?
• How can I access the mobile loan payment tool to pay with an outside account?
• How do I access the online loan payment tool to pay with my outside account?
• How do I make payments in Pay Loan with External Funds?
• How do I set up a recurring payment rule to my Republic Bank loan from an external account in my app*?

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Personal Login Help 2

• How do I get my username?
• What can I do if my code is not coming to my phone?

Purchase Rewards 46

• What is Purchase Rewards?
• How does Purchase Rewards work?
• Can I use any of my Republic Bank cards to earn rewards?
• How do I activate offers in Purchase Rewards?
• How do I search for offers in Purchase Rewards?

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Send Money with Zelle® 25

• What is Send Money with Zelle®?
• How do I sign up for Zelle® at Republic Bank?
• How do I find Zelle in the app?
• How can I change my mobile number/email address linked to another banks Zelle account?
• What types of payments can I make with Zelle?

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Statements & Documents 6

• What is Statements & Documents?
• Where can I find my statement in my mobile app?
• Can I receive electronic and paper statements at the same time?
• How far back can I view my statements in my account?
• How do I change my delivery preferences in Statements & Documents?

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Updates for You 6

• What is Updates for You?
• Where do I find Updates for You?
• Am I automatically enrolled in Updates for You?
• How do I delete Updates for You notifications?
• How can I manage push notifications connected to the Updates for You feature?

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