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Personal Online & Mobile Banking
Getting Started
10
How do I enroll for Personal Online & Mobile Banking*?
VIDEO: What is Easy Support?
My registration is pending for review. When can I log in?
What services are offered in online banking?
How do I get the Republic Bank Mobile Banking app?
View all 10
General Questions
12
How do I enable my phone to receive texts for verification?
Can I have online banking if I do not have a social security number?
Can I order checks online?
How do I change my email in my Personal Online & Mobile Banking?
Can my child have online banking?
View all 12
App Updates
8
How do I download the Republic Bank mobile app in my iOS App Store?
What operating system version does the Republic Bank Mobile app* support?
How do I know if I am on the most up to date app version?
How do I turn on automatic updates for the Republic Bank app on Android?
How do I turn on automatic updates for the Republic Bank app on my iPhone or iPad?
View all 8
Account Alerts & Text Message Banking
23
How do I sign up for Account Alerts & Notifications?
How do I sign up for Account Push Notifications?
What does an SMS Text Account Alert look like in my text messages?
How secure is Text Message Banking?
Will I be charged for Text Message Banking?
View all 23
Account & Card Management Forms
3
Account & Card Management Forms
How can I update my contact information when recent changes were made to my account?
How can I delete my Online & Mobile Banking* account?
Account Customization
8
How can I customize My Accounts display preferences?
How can I Favorite my accounts in online banking?
How can I Favorite My Accounts in the app?
Where are my external accounts coming from on my Accounts display when I first log in?
How can I hide, show, rename, or reorder my accounts in online banking?
View all 8
Bill Pay
33
How can I cancel a Bill Pay payment online?
How do I pay a bill using online Bill Pay?
Why can't I edit my payee address?
How do I set up automatic payments in online Bill Pay?
What is the delivery time for a check using Bill Pay?
View all 33
Browser Support
13
What does it mean to clear my cookies, history, site data, & cache?
Should I let my browser remember my password?
Google Chrome: Recommended Browser Settings
Google Chrome: Clearing Cache & Cookies
Google Chrome: Save or Forget Passwords
View all 13
Card Alerts & Controls
17
Where do I find the Card Alerts & Controls feature?
VIDEO: How do I secure my Republic Bank credit or debit card in Card Alerts & Controls?
What is Card Alerts & Controls*?
How do I sign up for Card Alerts & Controls?
How do I set a blocked Spend Limit and create an alert?
View all 17
Credit Score, powered by SavvyMoney®
24
Where can I access my credit score online or in the app?
How do I enroll in Republic Bank Credit Score, powered by SavvyMoney?
How soon after enrollment in Credit Score* will I have access to my credit score?
How can Republic Bank Credit Score* help me?
Is Republic Bank Credit Score* free?
View all 24
Dispute a Transaction
33
Where can I dispute a transaction in my Online & Mobile Banking account?
What do I need to dispute a transaction online or in the mobile banking app?
How do I dispute a debit card transaction online?
How do I file a dispute for a transaction that is processed using my account and routing number at Republic Bank online?
How can I dispute a transaction in the mobile banking app?
View all 33
External Transfers
28
VIDEO: Connecting External Accounts
VIDEO: How to Move Money using External Transfers
How do I add and verify an account in External Transfers using instant verification in the app?
How do I add and verify an account using bank deposits in External Transfers in the app?
How do I add and verify an account using bank deposits in External Transfers in my online banking?
View all 28
Mobile Deposit
25
How do I deposit checks using the Republic Bank Mobile app*?
Do I need to sign my Mobile Deposit*?
What type of light and surface do I need for Mobile Deposit*?
Can I deposit a folded, ripped, or torn check?
Do I need all sides and corners in the check image?
View all 25
Money Management
11
VIDEO: What is Money Management?
VIDEO: How do I add an account to Money Management?
VIDEO: How do I view my transactions in Money Management?
VIDEO: How do I view my spending by category?
VIDEO: How do I set up budgets and track my spending habits?
View all 11
Pay Loan with External Funds
11
How can I add an external account to my loan pay tool?
How can I access the mobile loan payment tool to pay with an outside account?
How do I access the online loan payment tool to pay with my outside account?
How do I make payments in Pay Loan with External Funds?
How do I set up a recurring payment rule to my Republic Bank loan from an external account in my app*?
View all 11
Personal Login Help
2
How do I get my username?
What can I do if my code is not coming to my phone?
Purchase Rewards
46
What is Purchase Rewards?
How does Purchase Rewards work?
Can I use any of my Republic Bank cards to earn rewards?
How do I activate offers in Purchase Rewards?
How do I search for offers in Purchase Rewards?
View all 46
Send Money with Zelle®
25
What is Send Money with Zelle®?
How do I sign up for Zelle® at Republic Bank?
How do I find Zelle in the app?
How can I change my mobile number/email address linked to another banks Zelle account?
What types of payments can I make with Zelle?
View all 25
Statements & Documents
6
What is Statements & Documents?
Where can I find my statement in my mobile app?
Can I receive electronic and paper statements at the same time?
How far back can I view my statements in my account?
How do I change my delivery preferences in Statements & Documents?
View all 6
Updates for You
6
What is Updates for You?
Where do I find Updates for You?
Am I automatically enrolled in Updates for You?
How do I delete Updates for You notifications?
How can I manage push notifications connected to the Updates for You feature?
View all 6
