You can dispute an ATM transaction within the online banking experience by hovering over More Services, then selecting "Self-Service Center." You can also file a dispute for ATM transactions in the Republic Bank Mobile App by visiting the Services menu. If you are on a mobile device, we recommend filing a dispute in the app experience and follow the instructions below.
To begin your dispute, select "Self-Service Center" under More Service, then select "Dispute a Transaction" on the Republic Bank Self-Service Center landing page.
Before you get started, be sure to review the “Before You Get Started” tips for a successful dispute experience.
STEP ONE: ADD ACCOUNT
To begin, select the account applicable to the transaction you wish to dispute. The account you select will highlight and you can then select “Continue” to proceed to select the transaction(s).
STEP 2: ADD TRANSACTION
Select the calendar icon 
to search for posted ATM transaction(s) you wish to dispute. You can search for transactions as old as 6 months.
Select the + to add an ATM transaction to your dispute in your “Posted Transactions” list. If you need to dispute more than one transaction, you can add more transactions later in the dispute process. Once you select a transaction you are ready to enter your dispute details in Step 3.
STEP 3: ENTER DISPUTE DETAILS
In the drop-down menu, select your reason for this dispute.
- If you need to select “The ATM transaction did not properly process,” you will need to enter further details which best describes the problem with the transaction you have selected.
STEP 4: REVIEW AND SUMMARIZE
Review your disputed transaction(s) and the details you entered. Add more transactions if you wish to dispute those by selecting the plus “+Add Transaction” option on the bottom. Select “Continue” to summarize and add supporting documentation to your dispute.
Select Submit Dispute.
STEP 5: CONFIRMATION
You will receive a case number with a successful file of your dispute along with your case timeline of when you should expect your case to be resolved. Keep this case number for your records.
You can print this page for your records by printing from your browser settings in the top right corner or screenshot the confirmation number if you are on a mobile device.
