Yes, the easiest way to file a person-to-person dispute is in your Personal Online & Mobile Banking account. You can file a person-to-person dispute for transactions with processing errors or are unauthorized in 5 minutes or less by visiting “Self-Service Center” in your Services menu.
You can also file a person-to-person by contacting us at 888-584-3600 or Live Chat during business hours. However, we are not able to file disputes through the Easy Support secure messaging feature.
Person-to-Person Zelle® Hassle-Free Dispute Tips:
- If the transaction you are trying to dispute is over 6 months old, or if the grand total of the transaction(s) exceeds $5,000, please contact our Customer Service Center at 888-584-3644.
- Disputes should be filed if they are unauthorized transactions of if they are transactions that have processing errors or are unauthorized. Issues with the quality of the goods or services purchased need to be resolved with the merchant directly.
- The transaction that you wish to dispute must be a posted transaction with a date in your account history. Pending transactions cannot be disputed.
- Working with the person you sent/requested funds directly is typically a faster and more efficient way to resolve your concern. Reach out to the person before filing a dispute and save any communication.
- Check your receipts for similar charges or for charges that may add tips to the subtotal amount.
- Double check with other authorized account signors to ensure they did not authorize the transaction(s).
- Please gather all documentation between yourself and the merchant. This can include receipts, attempts to return and/or cancel, or email/chat communications.
Person-to-Person Zelle® Timeline
If you file a dispute with Republic Bank, disputes are processed in the order they are received.
We have 10 business days to resolve the dispute or provide provisional credit to you from the date you have notified us. If we provide provisional credit, we have 45 days to investigate the Zelle® dispute. Once the investigation is complete, we will correct any errors within 1 business day and will notify you by mail within 3 business days.