Yes, the easiest way to file an ATM dispute is in your Personal Online & Mobile Banking account. You can file an ATM dispute for transactions with processing errors or are unauthorized in 5 minutes or less by visiting “Self-Service Center” in your Services menu.
You can also file an ATM dispute by contacting us at 888-584-3600 or Live Chat during business hours. However, we are not able to file disputes through the Easy Support secure messaging feature.
ATM Hassle-Free Dispute Tips:
- If the transaction you are trying to dispute is over 6 months old, or if the grand total of the transaction(s) exceeds $5,000, please contact our Customer Service Center at 888-584-3644.
- The transaction that you wish to dispute must be a posted transaction with a date in your account history. Pending transactions cannot be disputed.
- Disputes should be filed regarding transactions that have processing errors or are unauthorized.
- Check your receipts for similar charges or for charges that may add tips to the subtotal amount.
- Double check with other authorized account signors to ensure they did not authorize the transaction(s).
- Please gather all documentation between yourself and the merchant. This can include receipts, attempts cancel, or email/chat communications.
ATM Dispute Timeline
If you file a dispute with Republic Bank, disputes are processed in the order they are received.
We have 10 business days to resolve the dispute or provide provisional credit to you from the date you have notified us. If we provide provisional credit, we have 45 days to investigate the ATM dispute. Once the investigation is complete, we will correct any errors within 1 business day and will notify you by mail within 3 business days.