Yes, the easiest way to file an ACH dispute is in your Personal Online & Mobile Banking account. You can file an ACH dispute with processing errors or unauthorized in 5 minutes or less by visiting “Self-Service Center” in your Services menu.
You can also file an ACH dispute by contacting us at 888-584-3600 or Live Chat during business hours. However, we are not able to file disputes through the Easy Support secure messaging feature.
ACH Hassle-Free Dispute Tips:
- If the transaction you are trying to dispute is over 6 months old, or if the grand total of the transaction(s) exceeds $5,000, please contact our Customer Service Center at 888-584-3644.
- Disputes should be filed if they are unauthorized transactions or if they are unauthorized transactions that have processing errors. Issues with the quality of the goods or services purchased must be resolved with the merchant directly.
- The transaction that you wish to dispute must be a posted transaction with a date in your account history. Pending transactions cannot be disputed.
- Working with the merchant directly is typically a faster and more efficient way to resolve your concern. Reach out to the merchant before filing a dispute and save any communication.
- Check your receipts for similar charges or for charges that may add tips to the subtotal amount.
- Double check with other authorized account signors to ensure they did not authorize the transaction(s).
- Please gather all documentation between yourself and the merchant. This can include receipts, attempts to return and/or cancel, or email/chat communications.
ACH Dispute Timeline
If you file a dispute with Republic Bank, disputes are processed in the order they are received.
Once you have filed your ACH dispute with Republic Bank, we will send confirmation of the dispute in the mail in the next 10 business days from the date you notified us.