Your transaction must be posted with a date in your account history to file a dispute. You cannot file a dispute while a transaction is pending on your account.
If the transaction is still pending, get a head start and be sure to follow these tips to resolve your transaction issue:
- Working with the merchant directly is typically a faster and more efficient way to resolve your concern. Reach out to the merchant before filing a dispute and save any communication.
- Check your receipts for similar charges or for charges that may add tips to the subtotal amount.
- Double check with other authorized account signors to ensure they did not authorize the transaction(s).
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