Before placing a stop payment request, remember, a payment can be canceled anytime on or before the send date within your Online Banking account without even needing to contact Republic Bank directly.
If you believe the external transfer is fraudulent, please contact us immediately to move your online account to a temporary hold until we investigate your case.
If you have initiated the transfer and would like to stop the transfer before it completes the transfer process, please follow the steps below:
Try to cancel the transaction first using External Transfers cancel options.
To cancel a One-time Standard, Next Day, or Scheduled transfer, visit Move Money in your Personal Online & Mobile Banking menu online or in the app, and then select “External Transfer”. Locate the transfer on the Activity page, click the applicable transfer to show the options available, and then click the “Cancel” button to cancel a scheduled transfer or a recurring transfer. Be sure to confirm your cancellation for either of those options.
How do I cancel a scheduled or recurring external transfer online or in my app?
Dispute posted external transfers if your transfer was made in error.
If you believe your external transfer was made in error or believe the transfer to be fraudulent and the item(s) has posted to the account with a date, you may submit a dispute case using the “Dispute a Transaction” form available in your Personal Online & Mobile Banking account located in the Self-Service Center.
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