Yes, the easiest way to file a person-to-person dispute is in your Personal Online & Mobile Banking account. You can file a person-to-person dispute for transactions with processing errors or are unauthorized in 5 minutes or less by visiting “Dispute a Transaction” in your More menu.
You can also file a person-to-person by contacting us at 888-584-3600 or Live Chat during business hours. However, we are not able to file disputes through the Easy Support secure messaging feature
| DISPUTE SUPPORT CONTACTS | DISPUTE SUPPORT HOURS |
|---|---|
| Republic Bank Contact Center 888-584-3600 | 7AM – 7PM EST Monday - Friday, 8AM - 5PM EST Saturday - Sunday, excluding holidays |
| Republic Bank Dispute Management Hotline 866-212-5590 | 7AM – 7PM EST Monday - Friday, 8AM - 5PM EST Saturday - Sunday, excluding holidays |
| Republic Bank Live Chat Assistance via RepublicBank.com or the app* | 8AM - 5PM EST Monday - Friday, excluding holidays |
Zelle® Hassle-Free Dispute Tips:
- If your Zelle® transaction(s) is in a pending status, you will need to contact us once the transaction(s) posts to your account with a date on the left side of the description. We cannot file a dispute while an item is pending.
- If you have a joint account holder, please discuss with them the transaction(s) you are concerned about. If you do not resolve your concern of the transaction(s), contact us to file a dispute.
- If you believe your Zelle® account and/or Online & Mobile Banking* account has been compromised, it is your responsibility to contact us immediately to prevent further unauthorized transaction(s) and determine your dispute needs.
- When you contact us to file your dispute, please have the date(s), amount(s), and description(s) of the items you are disputing ready for the representative.
Zelle Dispute Timeline
We have 10 business day to either resolve the dispute or provide provisional credit to you from the date that you have notified us. If we provide provisional credit, we have 45 days to investigate the Zelle® dispute. Once the investigation is complete, we will notify you by mail within 3 business days.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
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