Yes, the easiest way to file an ACH dispute is in your Personal Online & Mobile Banking account. You can file an ACH dispute with processing errors or unauthorized in 5 minutes or less by visiting “Dispute a Transaction” in your More menu.
You can also file an ACH dispute by contacting us at 888-584-3600 or Live Chat during business hours. However, we are not able to file disputes through the Easy Support secure messaging feature.
| DISPUTE SUPPORT CONTACTS | DISPUTE SUPPORT HOURS |
|---|---|
| Republic Bank Contact Center 888-584-3600 | 7AM – 7PM EST Monday - Friday, 8:30AM - 5PM EST Saturday - Sunday, excluding holidays |
| Republic Bank Dispute Management Hotline 866-212-5590 | 7AM – 7PM EST Monday - Friday, 8:30AM - 5PM EST Saturday - Sunday, excluding holidays |
| Republic Bank Live Chat Assistance via RepublicBank.com or the app* | 8AM - 5PM EST Monday - Friday, excluding holidays |
ACH Hassle-Free Dispute Tips:
- If your transaction(s) is in a pending status, you will need to contact us once the transaction(s) posts to your account with a date on the left side of the description.
- If you believe your Republic Bank account number has been compromised, it is your responsibility to contact Republic Bank immediately to prevent unauthorized transactions.
- If you have a joint account holder, please discuss with them the transaction(s) you are concerned about. If you do not resolve your concern of the transaction(s), contact us to file a dispute.
- If you believe your ACH transaction is not in accordance with the terms of authorization with your merchant, your first step may be to contact the merchant directly to resolve your transaction faster. However, Republic Bank can file a dispute for such transaction for you.
- When you contact us to file your dispute, please have the date(s), amount(s), and description(s) of the items you are disputing ready for the representative.
ACH Dispute Timeline
Once you have filed your ACH dispute with Republic Bank, we will send confirmation of the dispute in the mail in the next 10 business days from the date you notified us.
*Message and data rates may apply from your wireless carrier.
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