Below you will find the timelines in place for each type of dispute you can file at Republic Bank.
If you file a dispute with Republic Bank, disputes are processed in the order they are received.
Point of Sale & Non-ATM Debit Card Disputes
We have 10 business days to either resolve the dispute or provide provisional credit to you from the date you have notified us. If we provide provisional credit, we have 90 days to investigate the dispute. Once the investigation is complete, we will notify you by mail within 3 business days.
ACH Disputes
If you file an ACH (transaction made using your account and routing number) dispute, we will send confirmation of the dispute in the mail in the next 10 business days from the date you notified us.
ATM Disputes
We have 10 business day to either resolve the dispute or provide provisional credit to you from the date that you have notified us. If we provide provisional credit, we have 45 days to investigate the ATM dispute. Once the investigation is complete, we will notify you by mail within 3 business days.
Zelle® Disputes
We have 10 business day to either resolve the dispute or provide provisional credit to you from the date that you have notified us. If we provide provisional credit, we have 45 days to investigate the Zelle® dispute. Once the investigation is complete, we will notify you by mail within 3 business days.
Republic Bank Credit Card disputes are filed with MasterCard. Please contact 1-866-292-0856 for the status of your credit card dispute.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Can't find what you're looking for? Contact us.